From left to right the names are: Heinz Juergen Loew (MAN board member and Head of Region West), Les Smith (After Sales Manager – DSV Commercials),Chris Marshall (Director - DSV Commercials), Simon Elliott (MD of MAN Truck and Bus UK Ltd), Ian Mitchell (UK Sales Director for MAN Truck and Bus UK Ltd)
The annual conference and awards were held in Edinburgh on Friday, Saturday and Sunday, 20th - 22nd of January.
This particular award was measured on:
• Quality of Service (Up Time Principle KPI’s)
• Customer Satisfaction Surveys
• Brand Representation
• Business Composite monthly submission
• Retail Parts Performance
Chris Marshall commented,
“Over the past 9 years of the competition, we have been runners up on 2 occasions and winners on 5 occasions, which is some achievement when considering the high quality of our competition. It is a real credit to the sustained efforts and commitment of the whole team that make such a performance possible, and winning gives DSV Commercials the recognition that everyone in our team deserves.
Our team are all a real credit to the DSV Group and MAN Network. An evening is being planned to celebrate our outstanding success!”
To make the night even more pleasurable, DSV Commercials won a Gold Award for being recognised as a 5 star service provider, only 4 out of 67 workshops achieved 28 out of 28 KPI’s delivering customer excellence throughout 2016, and DSV Commercials was one of them.
DSV Commercials also finished 3rd out of the 67 workshops for the highest customer survey scoring, unfortunately only the top 2 were formally recognised on the night.